1. Introduction
At ZapZip ("Company", "we", "our", "us"), we respect your privacy and are committed to protecting it. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our application and website (collectively, the "Service") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
2. Information We Collect
We collect several types of information from and about users of our Service, including:
- Personal Information: Such as your name, email address, and account credentials.
- Usage Information: Details of your visits to our Service, including traffic data, logs, feature interactions, and navigation paths.
- Content Data: The content you upload, create, or input into the Service, including notes, documents, audio recordings, and learning materials.
- Device Information: Information about your device, IP address, operating system, and browser type.
3. How We Collect Information
We collect information:
- Directly from you when you provide it to us (e.g., account registration).
- Automatically as you use our Service (using cookies, analytics tools, and similar technologies).
- From third parties when relevant to delivering the Service.
4. Analytics and UX Improvements
We use third-party analytics tools, including Mixpanel, to better understand how users interact with our Service and to improve the overall user experience.
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Mixpanel helps us analyze screen views, feature usage, navigation flows, and user interaction patterns.
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We may use session replay or screen recording tools provided by Mixpanel to better understand usability issues and improve UX/UI design.
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These recordings are used strictly for product improvement and performance optimization purposes.
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Sensitive fields such as passwords and highly confidential inputs are not intentionally recorded, and we take reasonable steps to minimize unnecessary personal data collection.
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Data collected through analytics tools may be aggregated or pseudonymized where possible.
5. How We Use Your Information
We use information we collect to:
- Provide and maintain our Service.
- Deliver AI-powered study tools and features.
- Improve functionality, usability, and performance.
- Process transactions and send related communications.
- Notify you about updates or changes.
- Enforce our rights and obligations.
- Comply with legal obligations.
6. AI and Machine Learning
Our Service incorporates artificial intelligence technologies to enhance your learning experience:
- Your content may be processed to generate summaries, quizzes, flashcards, and structured notes.
- We may use anonymized and aggregated interaction data to improve AI performance.
- You may delete your content at any time, though anonymized data used for model improvement may be retained.
7. Disclosure of Your Information
We may disclose information:
- To service providers that support our business operations.
- In connection with a merger, acquisition, or sale of assets.
- To comply with legal obligations.
- To protect the rights, safety, or property of the Company or others.
- With your consent.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information. However, no system can be guaranteed to be completely secure.
9. Your Rights and Choices
Depending on your location, you may have rights including:
- Access to your personal data.
- Correction of inaccurate data.
- Deletion of your data.
- Restriction or objection to processing.
- Data portability.
- Withdrawal of consent.
10. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal data from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Information
If you have questions about this Privacy Policy, contact us at: